New Clients: New clients will be required to pay a non refundable booking fee of £30 to secure their full set appointment, within 24hrs. Appointments will not be confirmed until this has been paid. This will be deducted from the final cost of your treatment.
Cancellation Policy: A cancellation fee of 50% of the appointment cost if cancelled with 48 hrs or 100% if cancelled within 24hrs of your due appointment. If you do have to cancel please be aware that although I try to move things around and fit you in, this is not always possible and may result on an appointment in 3-4 weeks time which in turn will result in you paying for a longer appointment. Any cancellation fee is payable before I confirm another appointment.
Children: Children are not insured to be in my salon, so please do not bring them. If you do, I will not be able to carry out your treatment and you will still charged for the appointment time.
Lateness & Appointment Etiquette: If you are late, unfortunately I may not be able to extend your appointment and may not be able to apply a full set of lashes to the fullness that you have previously experienced but I will still charge you for the full appointment time. It is your responsibility to ensure you arrive on time so I can give you the required time.
Lateness of over 15 minutes may result in cancellation of your appointment and potentially I wont be able to see you for another 3-4 weeks. If you know you are running late, please let me know as soon as possible as this can have a knock on effect to the rest of my working day.
Mascara & Makeup: If you arrive at your appointment wearing eye makeup of any kind or have dirty lashes, the time it takes me to clean them will come off your appointment (as I am not responsible for the overall hygiene of your eyes). Please note that the more time spent cleaning your lashes, the less time spent applying new extensions, resulting in a less full lash line than you have previously experienced.
You need to arrive with squeaky clean eyes and lashes (even if you are going to work afterwards).
Russian Volume fans will completely close up with mascara and liquid eyeliners resulting in them all having to be removed, this will result in less full lash line than previously experienced or paying for a full set if time allows.
Please note that persistent offenders will be removed from my client base.
Retention: You should arrive at your lash appointment with 30-50% of your extensions left. If you don't, then there will be a reason. If the issue hasn't happened to my entire client base then we will need to look at your aftercare/change of medication/hormones/illnesses/pregnancy/skin type/makeup.
Stretching your appointments to 3 weeks is totally fine if your retention is good, however if it is poor you will need to come back sooner or you will be liable to pay for a longer appointment or find yourself with a less full lash line than you previously have experienced. You must let me know in advance if you have lost more than 50% of your lashes so that I can try and adjust appointments so we can get you back to a full set. Any extra time spent on your lashes will be charged at £55 per hr.
If you are unsure about anything please feel free to pick up the phone and call me.